---
title: How to create a new email account in cPanel
description: "This guide shows you how to create a new email account in cPanel, so you can have a professional address like **info@yourdomain.com** for your business. It takes about 5 minutes and you do not need any technical experience. ## Before…"
url: "https://chrxdigital.com/docs/create-a-new-email-account-in-cpanel/"
updated: "2026-10-20"
category: Emails
tags:
  - cPanel
  - "E-mail setup"
  - Email account
  - Webmail
---

# How to create a new email account in cPanel

This guide shows you how to create a new email account in cPanel, so you can have a professional address like **info@yourdomain.com** for your business. It takes about 5 minutes and you do not need any technical experience.

## Before you start

- Your cPanel login details. If you need help logging in, see [Getting started with Web Hosting](https://chrxdigital.com/docs/getting-started-with-web-hosting-chrx-digital-solutions/).
- The domain you want the email address on.
- The name you want for the address, for example **info**, **sales** or your first name.
- A strong password you can remember or store safely.

## How to create a new email account in cPanel

1. Log in to cPanel.
2. In the **Email** section, click **Email Accounts**.
3. Click **Create**.
4. If your hosting account has more than one domain, choose the domain from the **Domain** menu.
5. In the **Username** box, type the first part of the address. For example, type **info** to create info@yourdomain.com.
6. Under **Password**, choose **Set password now**. Type a password, or click **Generate** to create a strong one. If your host offers it, you can instead choose **Send login link to alternate email address**, so the person who will use the account sets their own password.
7. Under **Optional Settings**, set the **Storage Space**. Enter a size to limit the account, or choose **Unlimited**.
8. Tick **Send welcome email with instructions to set up a mail client** if you want setup instructions emailed to the new account. This email is not sent if you chose the login link option.
9. Click **Create**. Your new account now appears in the Email Accounts list.

**Note:** You cannot rename an email account after you create it, and you cannot use **cpanel** as the account name. To give an account a new address, use the **Forwarders** page in cPanel or create a new account.

![Create a new email account in cPanel: the Email Accounts page with the Create button highlighted by an arrow.](https://chrxdigital.com/wp-content/uploads/2026/10/create-new-email-1024x421.png)
Steps 2 and 3: Open Email Accounts in the Email section, then click Create.

![The Create an Email Account form in cPanel with arrows pointing to the Username and Password fields.](https://chrxdigital.com/wp-content/uploads/2026/10/email-password-and-create-1024x485.png)
Steps 5 and 6: Type the username, then set a password or click Generate.

cPanel also publishes [its own official guide to creating an email account](https://docs.cpanel.net/cpanel/email/create-an-email-account/).

## Check that your new email account works

In the Email Accounts list, find your new address and click **Check Email**. This opens webmail, where you can read and send messages. Send a test email to another address of yours, and ask a friend or colleague to reply, so you know sending and receiving both work.

## Connect your email to your phone or computer

Next to the account, click **Connect Devices**. It opens the **Set Up Mail Client** page, which lists the server settings for your mailbox. To add the account to your phone, follow our guide [How to set up your email in the Gmail app (Android and iPhone)](https://chrxdigital.com/docs/set-up-email-in-the-gmail-app/).

## Tips when you create a new email account in cPanel

- Use a clear, professional name such as info, sales or support for shared mailboxes.
- Use a strong, unique password. The **Generate** button creates one for you.
- Choose a storage limit that matches how the mailbox is used, and check it from time to time.
- Do not share the password in an ordinary email or message.

## Troubleshooting

If something goes wrong while you create a new email account in cPanel, check these common causes first.

### I cannot find Email Accounts in cPanel

Your hosting provider can turn this page off. If you do not see **Email Accounts** in the Email section, contact support.

### I do not see the Domain menu

The **Domain** menu only appears when your hosting account has more than one domain. If you only have one domain, it is chosen for you.

### My password is not accepted

Some hosting providers require a minimum password strength. Click **Generate** to create a password that meets the requirement, and store it safely.

### The username is not accepted

You cannot use **cpanel** as the account name. Choose another name, such as info or sales.

## Still need help?

If you still cannot create a new email account in cPanel, [contact Chrx Digital support](https://chrxdigital.com/contact/) and tell us which step you are on.